We arrived at Sixt in Hamburg after a 36 hour trip with three little kids and were greeted by the nicest young man who was so helpful in getting us set up with the things we had ordered (kid seats) as well as extra insurances etc. he made sure we got the best available car for our family (and excessive amounts of luggage) and offered my kids water. It was just nice to talk to someone so friendly and competent, ans we hire quite some few cars and have had different experiences before. I usually dread going to the car hire counter. The whole stay in Germany was great with this car. Would definitely recommend and we will be back. Thanks!