Country-specific rental information on Sixt rental cars

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United Arab Emirates - Passenger vehicle

General Rental Information

Important documents

The renter and all approved drivers must be in possession of a full, valid driving licence for at least one year. Furthermore, the following conditions apply depending on the issuing country of the driving licence.

United Arab Emirates residents require a United Arab Emirates driver's license.

Drivers from the GCC countries are required to present an original passport. GCC identification cards are not accepted.

Customers on resident / employment visa or if the resident visa is under process are required to have a UAE driving licence which must be at least one year old. If the UAE driving licence is less than one year old then a supporting driving licence providing that the driver has been driving more than 1 year is required.

Drivers from the countries not listed below are only permitted to drive with an international driving licence supported by the original home country licence.

If the drivers licence was issued outside the origin country, then a valid current residence visa or working permit is required.

Valid national driving licenses from the following countries are accepted:
North America: Canada, USA
East Asia & Pacific: Australia, China, Hong Kong, Japan, New Zealand, Singapore, South Korea
Europe: Albania, Austria, Belgium, Bulgaria, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom
Middle East: Bahrain, Kuwait, Oman, Saudi Arabia, Qatar
Africa: South Africa

Customers from China whose driving license is not in English, require a stamped, notarized English translation of their driving license.

Customers must present a valid passport in Roman alphabet at the time of rental as proof of identification.

Kindly note that we require the following documents upon handling over the vehicle:
- Passport copy supported by the original passport,
- Driving License Copy - supported by the original driving license that should be above one year old (or more depending on the car group, please refer to Age Restrictions),
- Valid Credit Card only
- Customers on pre-arranged entry visas will be required to present proof of entry visa.

Kindly note that we require the following documents for Long Term Rentals:
- proof of residence (tenancy contract or title deed copy)
- valid visa copy supported by the original visa stamp in the passport
- 1 undated security cheque as security towards rental for long term rentals. Once rental is completed and all outstanding amounts have been cleared, the cheque will be returned.

Age Restrictions

In United Arab Emirates, the following rules apply for the minimum age and possession of a driver's license:

Minimum Age License Requirements Car Category
21 License held for 1 year EDAR, CDAR, ICAR, IDAR, ILAR, SDAR, CFAR, IFAR, FFAR
23 License held for 1 year CPAR, ISAR, SCAR, FDAR, FSAR, FXAR, PDAR, LDAR, SFAR, PFAR
25 License held for 1 year XDAR, FVAR, LFAR, XFAR
27 License held for 5 years CCCC, XXAR, XXAX, XFAX, XTAX

A Young Driver Surcharge applies for drivers under 25 years.

Any driver under the age of 25 years is not permitted to accept any Super Top Cover damage waiver options.

Tariff information

General

The following credit cards are accepted: all credit cards from internationally recognised credit card companies - such as American Express, Diners Club, Eurocard/Mastercard, Visa. We do not accept any prepaid cards or debit cards (Visa Electron). The renter must be the owner of the indicated credit card.

Sixt CarExpress Servicecard (Advantage Circle) is only accepted in combination with a valid Credit Card.

An advance charge approval is obtained for the chosen means of payment as a security.

CRS Codes Advance Charge Approval
LDW included Top Cover LDW (BE) included Super Top Cover LDW (BF) included
EDAR; CDAR; IDAR; ILAR; SDAR; CFAR 2,000.00 AED 1,500.00 AED 1,000.00 AED
FFAR; ICAR 2,500.00 AED 2,000.00 AED 1,500.00 AED
FDAR; IFAR; PFAR 4,000.00 AED 2,500.00 AED 1,500.00 AED
CPAR; ISAR; SCAR; FSAR; FXAR; PDAR; LDAR; FVAR; SFAR; LFAR 5,000.00 AED 2,500.00 AED 1,500.00 AED
XDAR; XFAR 5,000.00 AED 3,000.00 AED 1,500.00 AED
CCCC; XXAR; XXAX; XFAX; XTAX 9,850.00 AED 6,175.00 AED N/A

Special rental information when booking Prepaid rates

Prepaid tariff - Pay now

When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed. The confirmed credit card should be valid and available for presentation and verification on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card.
A refund shall not be issued for non-collection, vehicle being collected late or returned early.

Changing booking

Changing Booking
A prepaid booking can be changed up to 48 hours before the start of the rental (depending on availability) in return for a booking modification fee of 105,00 AE. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this modification leads to a lesser rental cost. Any changes made to a prepaid reservation may impact the rental rate. A change from a prepaid rate to a non-prepaid rate is not possible.

Cancellation

A booking can be cancelled before the rental begins. In the event of cancellation, the payment in advance already made towards the rental shall be paid back subject to a cancellation charge, which will be withheld and shall be in the amount of the rental charge ( including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online or in writing and must be addressed to: Sixt United Arab Emirates Headquarters, Gargash Enterprises LLC, P.O. Box 37817 Dubai, United Arab Emirates, Fax: +971 4 347 9100, Email: [email protected]

No-show
In the event that the booked vehicle is not collected or not collected at the agreed time the rental charge already paid shall be withheld in full.

Protection conditions

Third Party Insurance (TI)

Protection coverage for the vehicle includes Third Party Liability with a maximum cover of 1 Million AED for material damages. Maximum cover for personal injuries is unlimited per injured person.

Excluded from the protection is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's license at the time of the event giving rise to claim or if the vehicle is driven off-road or on a race track.

Loss Damage Waiver (LDW)

Loss damage waiver (incl. theft protection) removes the drivers responsibility to a part of the vehicle in case of damage or theft.

The protection does not cover any costs of transporting the vehicle back from Oman to the UAE.In case of damage or an accident it is the renter's responsibility to arrange the transport of the vehicle back to the UAE border and bear any costs involved in this.

If loss damage waiver (incl. theft protection) is accepted, the customer is only responsible for the following amounts:
2,000.00 AED (EDAR, CDAR, IDAR, ILAR, SDAR, CFAR)
2,625.00 AED (ICAR, FFAR)
5,250.00 AED (CPAR, ISAR, SCAR, FDAR, FSAR, FXAR, PDAR, LDAR, FVAR, IFAR, SFAR, PFAR, LFAR)
7,350.00 AED (CCCC, XDAR, XXAR, XXAX, XFAR, XFAX, XTAX)

If loss damage waiver (incl. theft protection) is not accepted the customer will be held liable for the full value of the car.

Top Cover LDW

If LDW is already included in the rates, the renter can choose Top Cover LDW to further reduce the Non-Waiverable Responsibility, provided the driver is 25 years of age or older.

If Top Cover LDW is accepted, customer is only responsible for the following liability amounts:
1.000,00 AED (EDAR, CDAR, IDAR, ILAR, SDAR, CFAR)
1.312,00 AED (ICAR, FFAR)
2.625,00 AED (CPAR, ISAR, SCAR, FDAR, FSAR, FXAR, PDAR, LDAR, FVAR, IFAR, SFAR, PFAR, LFAR)
3.675,00 AED (CCCC, XDAR, XXAR, XXAX, XFAR, XFAX, XTAX)

Super Top Cover LDW

If LDW is already included in the rates, the renter can choose Super Top Cover LDW to eliminate the Non-Waiverable Responsibility, provided the driver is 25 years of age or older.

Super Top Cover LDW is not offered on the CCCC, FXAR, XFAX, XTAX and XXAX car groups.

Interior Protection

By taking out insurance protection for the interior, liability in the event of damage to the vehicle interior can be reduced to a predetermined deductible or eliminated.

Personal Accident Protection (PAP)

By taking out personal accident protection coverage can also be extended to cover the consequences of an accident.

By taking out personal accident protection the limit of liability is: AED 200,000.00 per person.

Additionally, this protection includes liability waiver for any Covid 19 related vehicle sanitation charges and free collection due to Covid 19 disease.

Tyre and Windscreen Coverage

The tire and glass coverage provides protection for damages on tires, windscreen, side windows and the rear window with a deductible of EUR 0.00.

If no glass and tyre cover has been arranged, the leaser shall be liable for up to the full amount of the damage.

Glass and windscreen coverage is not offered on the CCCC, FXAR, XXAR, XXAX, XFAX and XTAX car groups.

Cross Border Rentals & Territorial Restrictions

Cross Border Rentals are with charge and on request only.

Cross Border Rentals are allowed to the following countries: Oman

Please contact [email protected] with 48 hours notice. Request must be received during office hours from Sunday to Thursday 09:00 - 18:00 U.A.E time.

In case of offence against Cross Border & Territorial Restrictions all protections lose their validity.

(Cross border rental - FU)

Extras

Accessories are bookable without obligation and subject to availability.

One-Way Rentals

One-way rentals within Sixt locations in the United Arab Emirates are allowed under conditions depending on tariff.

International One-Way Rentals are not allowed.

In the case of unannounced and unauthorised one-way rentals, we reserve the right to charge an additional fee.

Navigation system

Navigation systems are available subject to a fee.

Additional Driver

A charge is levied for the additional driver, whose details are noted in the lease only if the additional driver presents a valid driver's license.

Baby and child seats

Baby seats, child seats and booster seats are available subject to a fee.

Toll Services

Express Toll Unlimited
You can purchase our optional Express Toll Unlimited which offers unlimited use of automated toll lanes in Dubai, Sharjah and Abu Dhabi.

Vehicle refueling

All vehicles are supplied with a full tank of fuel and should be refilled prior to return to Sixt, otherwise the current prices per litre of petrol or diesel will be charged in addition to a refuelling fee.

If desired, the vehicle will be refuled according to currently available conditions after returning it to the station.

Alternatively, you may purchase a full tank of fuel at the beginning of the rental at a price that is competitive with local fuel stations and can then return the tank empty. No refunds will be given for unused fuel.

You may purchase a whole tank of fuel at the time of the reservation and return the tank empty. No refunds will be given for unused fuel.

Delivery and collection

Deliveries and collections are available at the local rental station subject to a fee.

This service is available on request for an additional commitment fee outside opening times at selected locations.

Roadside protection

The roadside protection is an extended breakdown protection during the rental and protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery, loss of key and vehicle stuck.

Other Fees and Taxes

Premium Location Fee

A premium location fee occurs for rentals at airport and train stations.

Out of Opening Hours

Out of opening hours service is available at selected stations. In this case, an additional charge applies for the provision of the service.

Vehicle License Fee

A Vehicle License Fee occurs.

Road Tax

In Dubai a toll fee (Salik) may apply. The car is equipped with a Salik tag, which is attached to the windscreen. Each time a vehicle passes a Salik toll station a fee applies. After return the applicable cost will be charged.

Moving or removing the Salik tag is not allowed and a penalty charge will be applied for this.

Loss Of Key

In the event of a lost or damaged key a fee applies.

Smell-Removal-Fee

All Sixt cars are non-smoking cars. If a car needs additional cleaning/smell-removal caused by smoking, a fee will be added to the invoice.

Sanitation Fee

Special Sanitation Fee and collection fee will be charged in the event of Covid 19 case if Personal Accident Protection was declined.

(Sanitation Fee = OT)

Vehicle Cleaning

In case the car requires a special cleaning procedure after returning, a charge will apply. It is also possible to book the vehicle cleaning beforehand.

Flexi Return Guarantee

Plans can change. As a flexible mobility partner, we are happy to adapt to your plans. Thanks to our Flexi Return guarantee, you have the freedom to return the vehicle at any time to an authorised Sixt station, regardless of the rental agreement.

If your plans change during your hire period, let us know by telephone on +971 800 7498 / +971 (0)4 507 6672 or in person at any of our stations, and our employees will amend your rental contract. By doing this, we can adapt to your changed plans. This service is, of course, free of charge for you.

Flexi Return Guarantee in the tariff Pay later

If you return your vehicle earlier than agreed in the rental contract, we will charge the rental price according to the rental contract. You will receive a partial discount for the unused rental days.

Flexi Return Guarantee in the tariff Pay now

When booking at a prepaid rate, a refund shall not be issued for returned early. For further information please refer to the section Prepaid Tariff - Pay now.

Flexi Late Return in both tariffs (Pay later & Pay now)

If you return the vehicle later, without notifying us, we will bill you AED 42.00 service fee for the Flexi Return Service. This fee applies in addition to any extra days which might incur due to the rental extension.

Flexi Return Location in both tariffs (Pay later & Pay now)

If you return the vehicle to a station other than that agreed in the rental contract, the Flexi Return location will incur a service fee of AED 67.20 if we have not been informed of the changes to the rental contract in advance.

With our Flexi Return guarantee, you will always have maximum flexibility and cost-efficiency when driving.

All rates are inclusive of VAT (if VAT incurs).
For corporate customers with individual agreements alternative prices and regulations can apply.
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